作者：vandeVliert, E; vanYperen, NW
摘要：The finding that, across nations, power distance (expected and accepted unequal interpersonal influence) Is positively related to role overload (Peterson et al., 1995) might he an artifact of the relation between role overload and ambient temperature or other third factors. We related data on power distance and role overload to other data sets, making explicit how much is often not considered when countries are compared. Results show a mysterious but unmistakable heat-overload link, which is d...
作者：Banker, RD; Lee, SY; Potter, G; Srinivasan, D
作者单位：Sungshin Women's University; Cornell University
摘要：This study investigated how contingency factors such as competitive intensity, customer profile, and behavior-based control influenced the effectiveness of an outcome-based incentive plan supporting a customer-focused service strategy. Empirical analyses were based on data for 77 months from 34 outlets of a major retailer, 15 of which implemented the incentive plan, Results support theoretical predictions: the positive impact of outcome-based incentives on sales, customer satisfaction, and pro...
