DELIVERING QUALITY SERVICE - BALANCING CUSTOMER PERCEPTIONS AND EXPECTATIONS - ZEITHAML,VA, PARASURAMAN,A, BERRY,LL

成果类型:
Book Review
署名作者:
MARINI, F
刊物名称:
PUBLIC ADMINISTRATION REVIEW
ISSN/ISSBN:
0033-3352
发表日期:
1993
页码:
170-173
关键词: