Electronic Funds and Benefits Transfers, E-Government, and the Winter Commission

• 成果类型: Article
• 署名作者: Pirog, Maureen A.; Johnson, Craig L.
• 署名单位: Indiana University System; Indiana University Bloomington
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/j.1540-6210.2008.00982.x
• 发表日期: 2008
• 页码: S103-S114
• 关键词: hurricane katrina

摘要

This article examines how electronic funds transfers and electronic benefit transfers have become integral components of digital government. These technologies have forwarded many of the principles of the Winter Commission, including the development of lean, responsive government. The greater efficiency and cost savings for the federal and most state governments have not been achieved without encountering and dealing with serious matters related to customer service, contracting, collaboration, management, and implementation. These issues arise in the normal daily use of electronic payment technologies, but they are magnified in crisis situations, as demonstrated by disaster relief operations during Hurricane Katrina.