Stakeholder Red Tape: Comparing Perceptions of Public Managers and Their Private Consultants

• 成果类型: Article
• 署名作者: Feeney, Mary K.; Bozeman, Barry
• 署名单位: University of Illinois System; University of Illinois Chicago; University of Illinois Chicago Hospital; University System of Georgia; University of Georgia
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/j.1540-6210.2009.02019.x
• 发表日期: 2009
• 页码: 710-726
• 关键词: government; ORGANIZATIONS; personality

摘要

Despite the abundance of red tape literature and the growing popularity of outsourcing in the public sector, no study has yet investigated red tape in consulting relationships. Using survey data from public managers and the contractors with whom they work, the authors investigate public managers' and private consultants' perceptions of organizational and contracting red tape. They identify the determinants of red tape perceptions, variation in those perceptions, and the characteristics of respondents with stronger divergent views of contracting red tape. The results indicate that government managers perceive higher levels of organizational red tape and contracting red tape than their consultants. Public managers' perceptions of red tape are associated with job satisfaction and time spent managing and communicating with consultants. Consultants' perceptions of red tape are associated with perceptions of the appropriateness of the government agency's rules, the number of years the firm has worked with the agency, and the percentage of the firm's cost-plus contracts.