Strategic Human Resource Practices: Introducing Alternatives for Organizational Performance Improvement in the Public Sector

• 成果类型: Article
• 署名作者: Kim, Jungin
• 署名单位: University System of Georgia; University of Georgia
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/j.1540-6210.2009.02109.x
• 发表日期: 2010
• 页码: 38-49
• 关键词: perceptions; DISCRIMINATION; PRODUCTIVITY; management; satisfaction; GOVERNMENT; dispersion; BUSINESS; employee; culture

摘要

Can public sector organizations increase productivity through competition in spite of inherent limitations, such as budget constraints? This study addresses that question by examining the impact of four factors that contribute to employees' expectations regarding competitive work environments on organizational performance in terms of overall quality of work and client satisfaction. The four factors measured include rewards for merit such as salary and benefits, opportunities, organizational rules, and the capacity to deal with risks as perceived by employees. Using data on public and nonprofit sector employees, expectations for merit rewards were positively related to employees' perception of organizational performance when the conditions of performance-based organizational rules and risk-taking behaviors were also satisfied. Moreover employees' perceptions of organizational performance tended to increase when they felt that organizational rules were oriented toward performance plus organizational members and top leaders exhibited greater risk-taking behaviors. However, no correlation was evident between employees' expectations of opportunities and perceived organizational performance.