One Standard Fits All? The Pros and Cons of Performance Standard Adjustments
成果类型：
Article
署名作者：
Barnow, Burt S.; Heinrich, Carolyn J.
署名单位：
Johns Hopkins University; University of Wisconsin System; University of Wisconsin Madison
刊物名称：
PUBLIC ADMINISTRATION REVIEW
ISSN/ISSBN：
0033-3352
DOI：
10.1111/j.1540-6210.2009.02111.x
发表日期：
2010
页码：
60-71
关键词：
摘要：
Despite the wide-ranging use of performance measures within the public sector and the growing use of performance bonuses to recognize performance achievements, the use of formal performance standards adjustment procedures in public performance measurement systems is relatively rare. Burt S. Barnow of Johns Hopkins University and Carolyn J. Heinrich of the University of Wisconsin-Madison set forth the basic arguments in favor of and against the use of formal or informal procedures for adjusting-performance expectations. They describe how performance standards adjustments processes are currently (or have been) in use, review the evidence of their effectiveness or problems encountered in their application, and explore the consequences of the inadequacy of performance standards adjustments, The authors offer recommendations for the improvement of public sector performance measurement systems and conclude why this area remains fruitful for future research experimentation.
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