Benefiting from Public Sector Innovation: The Moderating Role of Customer and Learning Orientation

• 成果类型: Article
• 署名作者: Salge, Torsten Oliver; Vera, Antonio
• 署名单位: Ruhr University Bochum
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/j.1540-6210.2012.02529.x
• 发表日期: 2012
• 关键词: MARKET ORIENTATION; organizational performance; absorptive-capacity; service; KNOWLEDGE; strategy; culture; FUTURE; VALUES

摘要

This article examines whether the payoff from engaging in innovation-generating activities is contingent on an organization's level of customer and learning orientation. The authors suggest that innovative activity is associated with higher public service quality when the level of customer and learning orientation within the focal organization is high. They test this hypothesis by drawing on a novel panel data set covering all public nonspecialist hospital organizations in England. Using dynamic panel data estimation techniques, the authors find strong support for a direct relationship between innovative activity and public service quality and for a moderating role of both customer and learning orientation. These findings call for a contingency perspective on public sector innovation and highlight some of the boundary conditions that need to be in place if public service organizations are to benefit fully from their innovative activities.