Reputation and Public Administration

• 成果类型: Article
• 署名作者: Carpenter, Daniel P.; Krause, George A.
• 署名单位: Harvard University; Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/j.1540-6210.2011.02506.x
• 发表日期: 2012
• 页码: 26-32
• 关键词: service; COMPETITION; motivation; POLITICS

摘要

This article examines the application of organizational reputation to public administration. Organizational reputation is defined as a set of beliefs about an organizations capacities, intentions, history, and mission that are embedded in a network of multiple audiences. The authors assert that the way in which organizational reputations are formed and subsequently cultivated is fundamental to understanding the role of public administration in a democracy. A review of the basic assumptions and empirical work on organizational reputation in the public sector identifies a series of stylized facts that extends our understanding of the functioning of public agencies. In particular, the authors examine the relationship between organizational reputation and bureaucratic autonomy.