Leveraging Technologies in Public Agencies: The Case of the U.S. Census Bureau and the 2010 Census

• 成果类型: Editorial Material
• 署名作者: Desouza, Kevin C.; Bhagwatwar, Akshay
• 署名单位: Virginia Polytechnic Institute & State University; Virginia Polytechnic Institute & State University; Indiana University System; IU Kelley School of Business; Indiana University Bloomington
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/j.1540-6210.2012.02592.x
• 发表日期: 2012
• 页码: 605-614
• 关键词: information

摘要

Emerging technologies are transforming government agencies and the nature of governance and pose new challenges for public managers. Under the leadership of Steven J. Jost, associate director for communications, the U.S. Census Bureau leveraged emerging technologies during the 2010 Census to complete the project under budget while also engaging citizens through the design of viable participatory platforms. The 2010 Census campaign focused on increasing response rates and encouraging citizen participation through innovations in the communication process with citizens and through the infusion of technology. The Census Bureau also effectively managed risks associated with the use of emerging technologies. The authors examine the innovations, the risks, and the effort to manage those risks under Josts leadership.