Crowdsourcing Government: Lessons from Multiple Disciplines

• 成果类型: Article
• 署名作者: Liu, Helen K.
• 署名单位: University of Hong Kong
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.12808
• 发表日期: 2017
• 页码: 656-667
• 关键词: OPEN INNOVATION; public engagement; CITIZEN; PARTICIPATION; PERSPECTIVE; motivation; systems; issues; crowd; coproduction

摘要

Crowdsourcing has proliferated across disciplines and professional fields. Implementers in the public sector face practical challenges, however, in the execution of crowdsourcing. This review synthesizes prior crowdsourcing research and practices from a variety of disciplines and focuses to identify lessons for meeting the practical challenges of crowdsourcing in the public sector. It identifies three distinct categories of crowdsourcing: organizations, products and services, and holistic systems. Lessons about the fundamental logic of process design-alignment, motivation, and evaluation-identified across the three categories are discussed. Conclusions drawn from past studies and the resulting evidence can help public managers better design and implement crowdsourcing in the public sector.