Managing in the Regulatory Thicket: Regulation Legitimacy and Expertise

• 成果类型: Article
• 署名作者: Amirkhanyan, Anna A.; Meier, Kenneth J.; O'Toole, Laurence J., Jr.
• 署名单位: American University; Texas A&M University System; Texas A&M University College Station; Texas A&M University System; Texas A&M University College Station; University System of Georgia; University of Georgia; University System of Georgia; University of Georgia
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.12591
• 发表日期: 2017
• 页码: 381-394
• 关键词: ORGANIZATIONAL PERFORMANCE; PUBLIC MANAGEMENT; nursing-homes; UNITED-STATES; QUALITY; ENFORCEMENT; facilities; GOVERNMENT; leadership; STABILITY

摘要

Although the influence of government regulation on organizations is undeniable, empirical research in this field is scarce. This article investigates how the understanding of and attitudes toward government regulation among public, nonprofit, and for-profit managers affect organizational performance, using U.S. nursing homes as the empirical setting. Findings suggest that managers' perceptions of regulation legitimacy-views of regulation fairness, inspectors' effectiveness, and internal utility of the mandates-positively affect service quality. Subgroup analysis suggests that managers' views of regulation matter in nonprofit and for-profit organizations but not in public organizations. In nonprofit homes, performance declines when managers report higher regulatory expertise-better knowledge of the regulatory standards. In for-profit facilities, frequent communication with regulators lowers quality. These findings suggest that the regulated entities' views of government regulation are central to their success, which necessitates improvements in the regulatory process.