Engage Them through Emotions: Exploring the Role of Emotional Intelligence in Public Sector Engagement

• 成果类型: Article
• 署名作者: Levitats, Zehavit; Vigoda-Gadot, Eran; Vashdi, Dana R.
• 署名单位: University of Haifa; University of Haifa; University of Haifa; University of Haifa; University of Haifa
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.13113
• 发表日期: 2019
• 页码: 841-852
• 关键词: job demands; WORK ENGAGEMENT; individual-differences; EMPLOYEE ENGAGEMENT; MEDIATING ROLE; self-efficacy; RESOURCES; perceptions; satisfaction; enhancement

摘要

The public administration literature has demonstrated the valuable impact of employees' engagement on public service. However, studies conventionally deal with engagement as a unidimensional construct, with few explanations for its evolution. To promote knowledge in this arena, the authors propose public sector engagement (PSE) as a multidimensional construct, comprising social responsibility, work engagement, and organizational citizenship behaviors at the individual level. The authors develop and examine a set of hypotheses proposing that PSE may be augmented by enhancing civil servants' emotional intelligence (EI) as well as their supervisors' EI. Using a two-study multimethod approach (i.e., an experiment and a survey), the authors identify employees' and managers' high EI as a critical resource in enhancing PSE. The article concludes by theoretically framing the findings using the job demands-resources model and illuminating the practical value to public service of better selection and training of high-EI employees and managers.