Everyday administrative burdens and inequality

• 成果类型: Article
• 署名作者: Martin, Lucie; Delaney, Liam; Doyle, Orla
• 署名单位: University College Dublin; University College Dublin; University of London; London School Economics & Political Science
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.13709
• 发表日期: 2023
• 关键词: EXPERIENCE; HEALTH

摘要

Administrative burdens create costly experiences for citizens, especially disadvantaged groups. Research to date focuses on how burdens affect outcomes in specific policy contexts, thus little is known about cumulative experiences of burdens in everyday life and their distribution in society. This is the first study to document everyday administrative experiences, accounting for time and well-being costs across 10 domains: tax, retirement, government benefits, bills, goods and services, savings, debt, health, child care, and adult care. Survey results from 2243 UK adults show that administrative tasks are a significant part of everyday life, with time and well-being costs that vary by domain. Benefits-related tasks are particularly costly. There is evidence of distributive effects. Those in poor health and financial insecurity are more likely to engage in salient tasks, such as benefits, but less likely to engage with longer-term tasks including savings and retirement. They experience higher well-being costs, especially during salient tasks.