Telework in public organizations: A systematic review and research agenda

• 成果类型: Review
• 署名作者: Mele, Valentina; Belardinelli, Paolo; Belle, Nicola
• 署名单位: Bocconi University; Indiana University System; Indiana University Bloomington; Scuola Superiore Sant'Anna
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.13734
• 发表日期: 2023
• 页码: 1649-1666
• 关键词: us federal-agencies; information-systems; work; IMPACT; management; leadership; COLLEAGUES; PROGRAMS

摘要

After a relatively slow policy intervention and scholarly take-up, recent developments created the urgency for massive efforts to implement and regulate telework in public organizations. We contribute to this debate through a systematic review of 120 studies across disciplines. Findings from our analysis reveal a few established antecedents of telework, including individual characteristics like family responsibilities and expected productivity, but also organizational aspects like supportive leadership, and contextual features like natural disasters. Self-reported productivity and work-life balance stand out as telework's most widely studied outcomes, although evidence is often conflicting when coming to the effects of telework. We present our results by distinguishing pre- and post-pandemic findings. Complementing our systematic review, we engage in a generative exercise by identifying emerging debates on telework in public bureaucracies. We conclude by indicating future research directions.