GETTING TO KNOW YOU: ETHNIC DIVERSITY, TIME AND PERFORMANCE IN PUBLIC ORGANIZATIONS

• 成果类型: Article
• 署名作者: Pitts, David W.; Jarry, Elizabeth M.
• 署名单位: American University; University System of Georgia; University of Georgia
• 刊物名称: PUBLIC ADMINISTRATION
• ISSN/ISSBN: 0033-3298
• DOI: 10.1111/j.1467-9299.2009.01776.x
• 发表日期: 2009
• 页码: 503-518
• 关键词: DEEP-LEVEL DIVERSITY; RELATIONAL DEMOGRAPHY; SURFACE-LEVEL; work; team; RACE; REPRESENTATION; determinants; management; CONFLICT

摘要

Research on links between ethnic diversity and performance frequently illustrates that organizational diversity leads to process-oriented problems and negative work-related outcomes. This can cause problems for public managers who are tasked to increase workforce diversity for normative purposes but are nonetheless required to focus on performance goals. In this study, we test the proposition that managers can improve work-related outcomes in diverse organizations by focusing on stability and allowing diverse groups to 'get to know' one another, a process that should improve communication and coordination difficulties inherent in ethnic diversity. Our results show that the negative relationship between ethnic diversity and organizational performance does indeed lessen with time and stability.