FOSTERING PUBLIC SERVICE MOTIVATION THROUGH WORKPLACE TRUST: EVIDENCE FROM PUBLIC MANAGERS IN TAIWAN

• 成果类型: Article
• 署名作者: Chen, Chung-An; Hsieh, Chih-Wei; Chen, Don-Yun
• 署名单位: Nanyang Technological University; University of New Mexico; National Chengchi University
• 刊物名称: PUBLIC ADMINISTRATION
• ISSN/ISSBN: 0033-3298
• DOI: 10.1111/padm.12042
• 发表日期: 2014
• 页码: 954-973
• 关键词: SELF-DETERMINATION THEORY; Intrinsic motivation; CITIZENSHIP BEHAVIOR; Social trust; Red tape; GOVERNMENT; IMPACT; ORGANIZATIONS; CONSEQUENCES; COMMITMENT

摘要

The existing literature addressing antecedents of public service motivation (PSM) focuses on personal predisposition and institutional shaping. The authors offer a focus that differs from previous studies, arguing that workplace trust as a result of human interaction and personal choice has a bearing on PSM. It is postulated that public managers' trust in citizens, trust in colleagues, and trust in agency leaders enhance their PSM. The authors test this proposition by using data collected from middle managers working in the Taiwan central government and it receives strong support. This study brings trust into the study of PSM, facilitates interdisciplinary dialogues, and thus helps make PSM a type of knowledge that pushes back the boundaries of public administration.