Public service motivation and continuous organizational change: Taking charge behaviour at police services

• 成果类型: Article
• 署名作者: Homberg, Fabian; Vogel, Rick; Weiherl, Julia
• 署名单位: University of Southampton; University of Hamburg; Beiersdorf AG
• 刊物名称: PUBLIC ADMINISTRATION
• ISSN/ISSBN: 0033-3298
• DOI: 10.1111/padm.12354
• 发表日期: 2019
• 页码: 28-47
• 关键词: TRANSFORMATIONAL LEADERSHIP; DYNAMIC CAPABILITIES; METHOD BIAS; Red tape; performance; employees; support; work; metaanalysis; CITIZENSHIP

摘要

Building change capabilities into public organizations is a challenge for strategic management. This study focuses on the micro-level of extra-role behaviours that contribute to continuous improvements in working procedures at the front-end of organizations (i.e., taking charge behaviour; TCB). More particularly, we examine public service motivation (PSM) as a key variable mediating between perceived practices and TCB of street-level bureaucrats. The analyses are based on survey data from a state police force in Germany (N = 1,165). Results confirm the role of PSM as full mediator, but this mediation is limited to the relationship between leadership behaviours and TCB, while perceived organizational characteristicsexcept for red tapehave direct positive impact on TCB.