Only hearing what they want to hear: Assessing when and why performance information triggers intentions to coproduce

• 成果类型: Article
• 署名作者: Porumbescu, Gregory A.; Cucciniello, Maria; Belle, Nicola; Nasi, Greta
• 署名单位: Rutgers University System; Rutgers University New Brunswick; Rutgers University Newark; Yonsei University; University of Edinburgh; Scuola Superiore Sant'Anna; Scuola Superiore Sant'Anna; Bocconi University
• 刊物名称: PUBLIC ADMINISTRATION
• ISSN/ISSBN: 0033-3298
• DOI: 10.1111/padm.12697
• 发表日期: 2021
• 页码: 789-802
• 关键词: public-services; citizen coproduction; self-efficacy; Real-effort; TRANSPARENCY; governance; KNOWLEDGE

摘要

While performance information is often used to communicate the importance of public policies and stimulate civic engagement, we know little about the processes that connect the two. This study proposes a conceptual model that links performance information to a specific form of public engagement: coproduction. Drawing on insights from information aversion theory, we argue that the effect of performance information on engagement in coproduction depends on levels of policy understanding and the valence of performance information that individuals are exposed to. Specifically, we predict that individuals exposed to positive performance information will understand the policy better than those exposed to negative performance information. Further, we predict that higher levels of policy understanding will increase coproduction engagement intentions. These predictions are examined using two experiments and a representative sample of US residents (n = 836). Findings indicate that participants best understood positive information and that understanding significantly increased coproduction engagement intentions.