How does diversity affect public organizational performance? A meta-analysis

• 成果类型: Article
• 署名作者: Ding, Fangda; Riccucci, Norma M.
• 署名单位: Rutgers University System; Rutgers University Newark
• 刊物名称: PUBLIC ADMINISTRATION
• ISSN/ISSBN: 0033-3298
• DOI: 10.1111/padm.12885
• 发表日期: 2023
• 页码: 1367-1393
• 关键词: representative bureaucracy; demographic diversity; TOP-MANAGEMENT; MODERATING ROLE; active representation; MANAGING DIVERSITY; CULTURAL-DIVERSITY; service motivation; empirical-analysis; IDENTITY SALIENCE

摘要

Research in public administration examining the effects of diversity on public organizational performance has produced mixed results. However, the lack of a comprehensive theoretical framework has failed to provide an explanation for the mixed diversity effects. This study introduces a systematic analytical model, Categorization-Elaboration Model (CEM), to help identify the contextual constructs which can promote the positive effects of diversity on public organizational performance. A meta-analysis is conducted on 37 quantitative studies to test the empirical validity of a CEM constructed theoretical model with 253 effect sizes which will promote a better understanding of the circumstances or contexts that lead to the benefits of diversity within public sector organizations. The empirical results of meta-regression point to the appropriate range of contextual factors which can alleviate the potential negative effects of diversity and promote its overall positive effects.