Unpacking value destruction at the intersection between public and private value

• 成果类型: Article
• 署名作者: Cui, Tie; Osborne, Stephen P.
• 署名单位: Edinburgh Napier University; University of Edinburgh
• 刊物名称: PUBLIC ADMINISTRATION
• ISSN/ISSBN: 0033-3298
• DOI: 10.1111/padm.12850
• 发表日期: 2023
• 页码: 1207-1226
• 关键词: value co-creation; service logic; coproduction; management; GOVERNMENT; DESIGN; sense

摘要

Public services do not always create value. Rather, when poorly organized and/or delivered, they can destroy value and make service users' lives worse. However, such value destruction is presently weakly conceptualized in public management theory. Consequently, this paper is devoted to the empirical examination of value destruction and hence its conceptualization. At the heart of the paper, we recognize the multiplicity of public value and private value objectives in complex public service environments and the dyadic tension between these two value constellations. Drawing upon qualitative data derived from public carbon reduction projects, we establish a conceptual framework. This framework accounts both for the types of value destruction and for the tension between public and private value. Subsequently, the framework disentangles the value destruction concept into four categories: value ignorance, value disproportion, value backlash, and value exploitation. Finally, the implications of this new conceptual framework for public management theory and practice are explored.