Does Civil Service Reform Affect Behavior? Linking Alternative Personnel Systems, Perceptions of Procedural Justice, and Complaints

• 成果类型: Article
• 署名作者: Rubin, Ellen V.; Kellough, J. Edward
• 署名单位: State University of New York (SUNY) System; University at Albany, SUNY; University System of Georgia; University of Georgia
• 刊物名称: JOURNAL OF PUBLIC ADMINISTRATION RESEARCH AND THEORY
• ISSN/ISSBN: 1053-1858
• DOI: 10.1093/jopart/mur008
• 发表日期: 2012
• 页码: 121-141
• 关键词: ORGANIZATIONAL JUSTICE; PUBLIC MANAGEMENT; silence; MODEL; CITIZENSHIP; STABILITY; security; issues; merit; pay

摘要

Current literature on civil service reform lacks any studies that examine how these reforms impact employee behavior. The research presented here links the presence of alternative personnel systems and perceptions of procedural justice in 2005 to the rates at which complaints were filed in 2006 in the federal government, after controlling for the use of alternative dispute resolution (ADR). Among the findings, agencies with alternative personnel systems exhibit lower complaint rates as compared to those with traditional personnel systems. Additionally, indicators of perceptions of procedural justice exhibit a curvilinear relationship with complaint rates; as perceptions of procedural fairness increase, the rate of complaints initially increases and then decreases. Finally, ADR does not appear to influence complaint rates.Translations by Claudia N. Avellaneda, University of North Carolina Charlotte and Nicolai Petrovsky, University of Kentucky.