A Matter of Trust: Street Level Bureaucrats, Organizational Climate and Performance Management Reform

• 成果类型: Article
• 署名作者: Destler, Katharine Neem
• 署名单位: Western Washington University
• 刊物名称: JOURNAL OF PUBLIC ADMINISTRATION RESEARCH AND THEORY
• ISSN/ISSBN: 1053-1858
• DOI: 10.1093/jopart/muw055
• 发表日期: 2017
• 页码: 517-534
• 关键词: TRANSFORMATIONAL LEADERSHIP; INNOVATIVE BEHAVIOR; PUBLIC MANAGEMENT; culture; SENSEMAKING; POLICY

摘要

The effects of performance management-on organizational outcomes and, to a lesser extent, organizational behavior-have been widely studied. However, we know little about how organizations dominated by street-level bureaucrats respond to performance management reform. Focusing on one large urban school district that adopted performance management reforms in 2007, this article analyzes qualitative and quantitative data to understand how organizational climate shapes street-level bureaucrats' performance management values and performance management behavior. Using a validated scale of organizational climate, it finds that a human relations climate is positively associated with the espousal performance management values and performance management behaviors. Individual dimensions of human relations climate, moreover, exhibit different effects. A climate that prioritizes employee welfare is positively associated with performance management reform, while one that facilitates employee involvement and dissent is negatively associated with performance management reform. Moreover, certain elements of climate, such as trust among colleagues and supervisory support, affect certain performance behaviors more than others.