Measuring the extent of EDI usage in complex organizations: Strategies and illustrative examples

• 成果类型: Article
• 署名作者: Massetti, B; Zmud, RW
• 署名单位: State University System of Florida; Florida State University
• 刊物名称: MIS QUARTERLY
• ISSN/ISSBN: 0276-7783
• DOI: 10.2307/249659
• 发表日期: 1996
• 页码: 331-345
• 关键词: ELECTRONIC DATA INTERCHANGE; information technology; POWER

摘要

As interest into the nature and value of Electronic Data Interchange (EDI) within organizations continues to grow, it becomes increasingly desirable to establish a tactical linkage between the strategic value of EDI and observed operational benefits. This article provides such a tactical linkage by presenting an approach to EDI measurement consisting of four facets: volume, diversity, breadth, and depth of a firm's EDI initiatives. Each of these facets is defined and then described through its application within the contexts of seven case sites, where each case site represents a strategic business unit having a long, successful history of EDI use. The article concludes with suggestions for both practice and research.