One road to turnover: An examination of work exhaustion in technology professionals

• 成果类型: Article
• 署名作者: Moore, JE
• 署名单位: Southern Illinois University System; Southern Illinois University Edwardsville
• 刊物名称: MIS QUARTERLY
• ISSN/ISSBN: 0276-7783
• DOI: 10.2307/3250982
• 发表日期: 2000
• 页码: 141-168
• 关键词: NEGATIVE AFFECTIVITY; information-systems; job-satisfaction; psychological burnout; EMOTIONAL EXHAUSTION; OCCUPATIONAL STRESS; EMPLOYEE TURNOVER; self-reports; ORGANIZATION; predictors

摘要

The concept of work exhaustion (or job burnout) from the management and psychology research literature is examined in the context of technology professionals. Data were collected from 270 IT professionals and managers in various industries across the United States. Through structural equation modeling, work exhaustion was shown to partially mediate the effects of workplace factors on turnover intention, in addition, the results of the study revealed that: (1) technology professionals experiencing higher levels of exhaustion reported higher intentions to leave the job and, (2) of the variables expected to influence exhaustion (work overload, role ambiguity and conflict, lack of autonomy and lack of rewards), work overload was the strongest contributor to exhaustion in the technology workers. Moreover, exhausted IT professionals identified insufficient staff and resources as a primary cause of work overload and exhaustion. Implications for practice and future research are discussed.