THE DYNAMICS OF DRIFT IN DIGITIZED PROCESSES

• 成果类型: Article
• 署名作者: Pentland, Brian T.; Liu, Peng; Kremser, Waldemar; Haerem, Thorvald
• 署名单位: Michigan State University; Michigan State University's Broad College of Business; California State University System; California State University Fullerton; Radboud University Nijmegen; BI Norwegian Business School
• 刊物名称: MIS QUARTERLY
• ISSN/ISSBN: 0276-7783
• DOI: 10.25300/MISQ/2020/14458
• 发表日期: 2020
• 页码: 19-47
• 关键词: complex adaptive systems; information-technology; ORGANIZATIONAL ROUTINES; TASK COMPLEXITY; PROCESS MODELS; work-arounds; event logs; affordance; TRANSFORMATION; PERSPECTIVE

摘要

This paper uses a simulation to build new theory about complexity and phase change in processes that are supported by digital technologies. We know that digitized processes can drift (change incrementally over time). We simulate this phenomenon by incrementally adding and removing edges from a network that represents the process. The simulation demonstrates that incremental change can lead to a state of self-organized criticality. As the process approaches this state, further incremental change can precipitate nonlinear bursts in process complexity and significant changes in process structure. Digital technology can be designed and used to influence the likelihood and severity of these transformative phase changes. For example, the simulation predicts that systems with adaptive programming are prone to phase changes, while systems with deterministic programming are not. We use the simulation to generate a set of theoretical propositions about the effects of digitization that will be testable in empirical research.