Relating benefits from using IS to an organization's operating characteristics: Interpreting results from two countries

• 成果类型: Article
• 署名作者: Ragowsky, A; Stern, M; Adams, DA
• 署名单位: Wayne State University; Wayne State University; University of Houston System; University of Houston
• 刊物名称: JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
• ISSN/ISSBN: 0742-1222
• DOI: 10.1080/07421222.2000.11518270
• 发表日期: 2000
• 页码: 175-194
• 关键词: Information technology; user acceptance; productivity paradox; perceived usefulness; computer-technology; ease

摘要

To obtain the greatest benefit from its information system, an organization must determine which applications will provide the most benefit to organizational performance. This study reviews data collected from 310 manufacturing firms in Israel and 197 such firms in the U.S. For each firm, data were obtained about the benefits derived from using information systems, as perceived by a senior manager, and the organization's operating characteristics. Data were pooled across both countries. No meaningful relationship was found between the benefit a firm derives from its overall information systems application portfolio and its organizational operating characteristics. However, for two individual applications, the benefit derived is linked significantly to the organization's operating characteristics. Thus the model relating benefits from information systems to the organization's operating environment, first demonstrated by data collected in Israel, is confirmed by the data collected in the U.S. The model applies across both countries, even though there may be differences between the two countries, for example, in culture, size of businesses, and relationship with customers and suppliers.