Job satisfaction of information technology workers: The impact of career orientation and task automation in a CASE environment

• 成果类型: Review
• 署名作者: McMurtrey, ME; Grover, V; Teng, JTC; Lightner, NJ
• 署名单位: University of Central Arkansas; Clemson University; University of Texas System; University of Texas Arlington; University of South Carolina System; University of South Carolina Columbia
• 刊物名称: JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
• ISSN/ISSBN: 0742-1222
• DOI: 10.1080/07421222.2002.11045719
• 发表日期: 2002
• 页码: 273-302
• 关键词: case tools; EMPLOYEE TURNOVER; systems; personnel; DESIGN; implementation; metaanalysis; performance; intentions; attitudes

摘要

This study investigates the job satisfaction of information technology (IT) professionals in an environment where computer aided software engineering (CASE) tools are used. Although the recent downturn in the economy might have temporarily eased the IT labor shortage, issues of recruitment and retention of qualified personnel are key to the success of IS development projects. This study presents a model of the combination of CASE tool usage and job satisfaction as related to internal career orientation. Two hypotheses based on this model were tested using empirical evidence collected through a survey method. The first examines whether the career orientation of IS personnel influences their job satisfaction. The second incorporates the impact of CASE tool usage on this relationship. The results indicate that in a CASE tool environment, personnel with a predominant technical career orientation have more job satisfaction than those with a predominant managerial orientation. However, there is a significant and positive synergy between the sophistication of the CASE tool used and managerial competence orientation leading to higher job satisfaction These findings indicate that combating the IT personnel shortage through task automation may also increase worker satisfaction, thereby decreasing turnover. Careful selection of the CASE tool for use may result in this win-win situation.