Performance-centered design of knowledge-intensive processes

• 成果类型: Article
• 署名作者: Massey, AP; Montoya-Weiss, MM; O'Driscoll, TM
• 署名单位: Indiana University System; IU Kelley School of Business; Indiana University Bloomington; North Carolina State University; North Carolina State University
• 刊物名称: JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
• ISSN/ISSBN: 0742-1222
• DOI: 10.1080/07421222.2002.11045700
• 发表日期: 2002
• 页码: 37-58
• 关键词: information; systems; MODEL; management; INNOVATION

摘要

We develop and illustrate a performance-centered design (PCD) methodology for structuring knowledge-intensive, ill-defined processes. PCD provides a holistic view of a performance environment by considering the complex interdependencies between the organizational context, business processes, and individual performers. The context for our theoretical exposition is the fuzzy front-end of the new product development (NPD) process. Despite the fact that front-end concept definition and selection is central to a firm's innovation capability, these activities are ill-structured and typically the most poorly managed in the entire innovation process. Through a case study, we illustrate the proposed PCD methodology as applied to the fuzzy front-end and additionally illustrate how electronic performance support technology can be utilized to support the fuzzy front-end process. Although specifically applied within the context of one firm, we contend that the PCD methodology is applicable to other knowledge-intensive and relatively unstructured processes.