The DeLone and McLean model of information systems success: a ten-year update

• 成果类型: Article
• 署名作者: DeLone, WH; McLean, ER
• 署名单位: American University; University System of Georgia; Georgia State University
• 刊物名称: JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
• ISSN/ISSBN: 0742-1222
• DOI: 10.1080/07421222.2003.11045748
• 发表日期: 2003
• 页码: 9-30
• 关键词: service quality; user satisfaction; TECHNOLOGY; acceptance; IMPACT; usage; instrument; benefits; adoption; tool

摘要

Ten years ago, we presented the DeLone and McLean Information Systems (IS) Success Model as a framework and model for measuring the complex-dependent variable in IS research. In this paper, we discuss many of the important IS success research contributions of the last decade, focusing especially on research efforts that apply, validate, challenge, and propose enhancements to our original model. Based on our evaluation of those contributions, we propose minor refinements to the model and propose an updated DeLone and McLean IS Success Model. We discuss the utility of the updated model for measuring e-commerce system success. Finally, we make a series of recommendations regarding current and future measurement of IS success.