How hypertext links influence consumer perceptions to build and degrade trust online

• 成果类型: Article
• 署名作者: Stewart, Katherine J.
• 署名单位: University System of Maryland; University of Maryland College Park
• 刊物名称: JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
• ISSN/ISSBN: 0742-1222
• DOI: 10.2753/MIS0742-1222230106
• 发表日期: 2006
• 页码: 183-210
• 关键词: E-commerce; IMPACT; ENTITATIVITY; management

摘要

This paper suggests and empirically supports the propositions that a link between two organizations' Web sites will have simultaneous effects on trust in both the link sender and the link recipient, and that these effects result from interactions among the reputation of the link recipient, trust in the link sender, and the perceived relationship of the linked organizations. The study finds that the perceived relationship caused by a link leads to positive effects for the less reputable of the linked organizations, but negative effects for the more reputable organization. These effects are exaggerated or attenuated depending on the reputation of the organization that sends the link. The effect of presenting the link as an advertisement or a link to a partner was also examined, but no effect was uncovered, raising the question of how organizations may effectively differentiate links on their Web sites.