Understanding business process change failure: An actor-network perspective
成果类型：
Article
署名作者：
Sarker, Suprateek; Sarker, Saonee; Sidorova, Anna
署名单位：
Washington State University; Copenhagen Business School; Aalto University; State University of New York (SUNY) System; University at Albany, SUNY
刊物名称：
JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
ISSN/ISSBN：
0742-1222
DOI：
10.2753/MIS0742-1222230102
发表日期：
2006
页码：
51-86
关键词：
摘要：
In this paper, we use concepts from actor-network theory (ANT) to interpret the sequence of events that led to business process change (BPC) failure at a telecommunications company in the United States. Through our intensive examination of the BPC initiative, we find that a number of issues suggested by ANT, such as errors in problematization, parallel translation, betrayal, and irreversible inscription of interests, contributed significantly to the failure. We provide nine abstraction statements capturing the essence of our findings in a concrete form. The larger implication of our study is that, for sociotechnical phenomena such as BPC with significant political components, an ANT-informed understanding can enable practitioners to better anticipate and cope with emergent complexities.