The Role of Corporate Reputation and Crisis Response Strategies in Data Breach Management

• 成果类型: Article
• 署名作者: Gwebu, Kholekile L.; Wang, Jing; Wang, Li
• 署名单位: University System Of New Hampshire; University of New Hampshire; University System of Ohio; University of Akron
• 刊物名称: JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
• ISSN/ISSBN: 0742-1222
• DOI: 10.1080/07421222.2018.1451962
• 发表日期: 2018
• 页码: 683-714
• 关键词: elaboration likelihood model; cue diagnosticity; SOCIAL JUDGMENT; INFORMATION; COMMUNICATION; NEGATIVITY; FIRMS; persuasion; disclosure; Positivity

摘要

Despite the significant financial losses associated with data breaches, little is known about the (in)effectiveness of the tools that firms have to protect their value following a breach. Drawing on cognitive dissonance theory and the research on cue diagnosticity and crisis management, this study examines the relative efficacy of firm reputation and a range of post-breach response strategies. The results indicate that firm reputation is an important asset in protecting firm value. However, only certain response strategies are found to mitigate the negative financial impact of a breach on lower-reputation firms, and response strategies are found to matter less for high-reputation firms. These findings offer practitioners evidence-based guidance for protecting firm value following data breaches and underscore the need for developing more nuanced strategies for managing breaches. The theoretical arguments developed here serve as a conceptual base for examining the efficacy of various data breach response strategies.