Repeated IT Interruption: Habituation and Sensitization of User Responses

• 成果类型: Article
• 署名作者: Weinert, Christoph; Maier, Christian; Laumer, Sven; Weitzel, Tim
• 署名单位: Otto Friedrich University Bamberg; University of Erlangen Nuremberg
• 刊物名称: JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
• ISSN/ISSBN: 0742-1222
• DOI: 10.1080/07421222.2021.2023411
• 发表日期: 2022
• 页码: 187-217
• 关键词: subjective health complaints; information-systems; EMOTIONAL EXHAUSTION; security warnings; JOB-PERFORMANCE; technostress; stress; work; IMPACT; self

摘要

Information technology (IT) interruptions are IT-based events that capture users' attention and interfere with other activities. This study focuses on repeated IT interruption and task performance. We draw on dual-process theory and suggest that users may get used to repeated IT interruption, known as habituation, or may become hypersensitive, known as sensitization. We validate the research model based on data from a laboratory experiment with 100 subjects by using a multivariate latent growth model (LGM). With subjective and objective measurement techniques, we show how users respond to repeated IT interruption with physiological arousal, psychological exhaustion, and behavioral task performance. Our results indicate that user responses follow different patterns over time, revealing time-dependent effects of arousal and exhaustion on task performance. We contribute to literature by providing evidence that repeated IT interruption results in unique habituation and sensitization user response patterns compared to a single IT interruption.