Assessing the validity of IS success models: An empirical test and theoretical analysis

• 成果类型: Article
• 署名作者: Rai, A; Lang, SS; Welker, RB
• 署名单位: University System of Georgia; Georgia State University; Southern Illinois University System; Southern Illinois University
• 刊物名称: INFORMATION SYSTEMS RESEARCH
• ISSN/ISSBN: 1047-7047
• DOI: 10.1287/isre.13.1.50.96
• 发表日期: 2002
• 页码: 50-69
• 关键词: confirmatory factor-analysis; test-retest reliability; user; TECHNOLOGY; ease; usage; fit

摘要

he purpose of the present study is to empirically and theoretically assess DeLone and McLean's (1992) and Seddon's (1997) models of information systems (IS) success in a quasi-voluntary IS use context. Structural modeling techniques were applied to data collected by questionnaire from 274 system users of an integrated student information system at a midwestern university. The Seddon structural model and the DeLone and McLean structural model each contained five variables (system quality, information quality, perceived usefulness, user satisfaction, and IS use). Both models exhibit reasonable fit with the collected data. The empirical findings are assessed in the broader theoretical context of the IS success literature, including the Technology Acceptance Model and the Theory of Planned Behavior. Our results support DeLone and McLean's focus on integrated IS success models and their observation that IS success models need to be carefully specified in a given context. The Seddon model conceptually elaborates and clarifies aspects of the DeLone and McLean model, thereby effectively integrating core theoretical relationships espoused in the IS success literature. Our study also supports Seddon's three construct categories (system and information quality, general perceptual measures about net benefits about IS use, and IS behavior), as defining IS success and its impact on nature of IS use.