Toward an integration of agent- and activity-centric approaches in organizational process modeling: Incorporating incentive mechanisms

• 成果类型: Article
• 署名作者: Raghu, TS; Jayaraman, B; Rao, HR
• 署名单位: Arizona State University; Arizona State University-Tempe; State University of New York (SUNY) System; University at Buffalo, SUNY; State University of New York (SUNY) System; University at Buffalo, SUNY
• 刊物名称: INFORMATION SYSTEMS RESEARCH
• ISSN/ISSBN: 1047-7047
• DOI: 10.1287/isre.1040.0031
• 发表日期: 2004
• 页码: 316-335
• 关键词: PSYCHOLOGICAL CONTRACT; resource-allocation; compensation plans; performance; systems; CHOICE; salesforces; OWNERSHIP; services; DESIGN

摘要

This paper presents an approach to organizational modeling that combines both agent-centric and activity-centric approaches. Activity-centric approaches to process modeling capture the mechanistic components of a process (including aspects of workflow, decision, and information), but agent-centric approaches capture specific aspects of the human component. In this paper, we explore an integrative viewpoint in which the transactional aspects of agent-centric concerns-for example, economic incentives for agents to perform-are integrated with decision and informational aspects of a process. To illustrate issues in this approach, we focus on modeling incentive mechanisms in a specific sales process and present results from an extensive simulation experiment. Our results highlight the importance of considering the effects of incentives when decision and informational aspects of a process undergo changes.