The misalignment of product architecture and organizational structure in complex product development

• 成果类型: Article
• 署名作者: Sosa, ME; Eppinger, SD; Rowles, CM
• 署名单位: INSEAD Business School; Massachusetts Institute of Technology (MIT); RTX Corporation; Pratt & Whitney
• 刊物名称: MANAGEMENT SCIENCE
• ISSN/ISSBN: 0025-1909
• DOI: 10.1287/mnsc.1040.0289
• 发表日期: 2004
• 页码: 1674-1689
• 关键词: product architecture; product development organizations; technical communication; design structure matrix; statistical network analysis

摘要

Product architecture knowledge is typically embedded in the communication patterns of established development organizations. While this enables the development of products using the existing architecture, it hinders the organization's ability to implement novel architectures, especially for complex products. Structured methods addressing this issue are lacking, as previous research has studied complex product development from two separate perspectives: product architecture and organizational structure. Our research integrates these viewpoints with a structured approach to study how design interfaces in them product architecture map onto communication patterns within the development organization. We investigate how organizational and system boundaries, design interface strength; indirect interactions, and system modularity impact the alignment of design interfaces and team interactions. We hypothesize and test how these factors explain the existence of the following cases: (1) known design interfaces not addressed by team intractions, and (2) observed team interactions not predicted by design interfaces. Our results offer important insights to managers dealing with interdependences across organizational and functional boundaries. In particular, we show how boundary effects moderate the impact of design interface strength and indirect team interactions and are contingent on system modularity. The research uses data collected from a large commercial aircraft engine development process.