Remembrance of things past? The dynamics of organizational forgetting

• 成果类型: Article
• 署名作者: de Holan, PM; Phillips, N
• 署名单位: IE University; University of Cambridge
• 刊物名称: MANAGEMENT SCIENCE
• ISSN/ISSBN: 0025-1909
• DOI: 10.1287/mnsc.1040.0273
• 发表日期: 2004
• 页码: 1603-1613
• 关键词: organizational learning; organizational forgetting; unlearning; KNOWLEDGE MANAGEMENT

摘要

How organizations create, transfer, and retain knowledge has been the focus of intensive investigation by management researchers. However, one aspect of the dynamics of knowledge-organizational forgetting-has received comparatively little attention. In this paper, we draw on an exploratory, multiple-case study of learning in international strategic alliances to explore how and why organizations forget. Based on our case study, we develop a theory of organizational forgetting, discuss the role of forgetting in the dynamics of organizational knowledge, and present a typology of types of organizational forgetting.