Method and psychological effects on learning behaviors and knowledge creation in quality improvement projects

• 成果类型: Article
• 署名作者: Choo, Adrian S.; Linderman, Kevin W.; Schroeder, Roger G.
• 署名单位: Rensselaer Polytechnic Institute; University of Minnesota System; University of Minnesota Twin Cities
• 刊物名称: MANAGEMENT SCIENCE
• ISSN/ISSBN: 0025-1909
• DOI: 10.1287/mnsc.1060.0635
• 发表日期: 2007
• 页码: 437-450
• 关键词: KNOWLEDGE MANAGEMENT; Organizational learning; quality improvement projects; Six Sigma

摘要

This study investigates two mechanisms of knowledge creation-one that is method driven and the other that is psychologically driven. Results show that the two mechanisms have different effects on the learning behaviors and knowledge created in Six Sigma projects. The method mechanism directly influences learning behaviors, while the psychological mechanism directly affects knowledge creation. The effects of both mechanisms on knowledge creation are complementary, yet independent. Findings suggest that the value of adhering to a method may lie in modifying the learning behaviors that subsequently create knowledge. When a firm adopts a quality program such as Six Sigma, the method and the degree of its adherence can shape how the firm innovates and creates knowledge.