A note on the growth of research in service operations management

• 成果类型: Article
• 署名作者: Smith, Jeffery S.; Karwan, Kirk R.; Markland, Robert E.
• 署名单位: State University System of Florida; Florida State University; University of South Carolina System; University of South Carolina Columbia
• 刊物名称: PRODUCTION AND OPERATIONS MANAGEMENT
• ISSN/ISSBN: 1059-1478
• 发表日期: 2007
• 页码: 780-790
• 关键词: research productivity; research review; service operations

摘要

We present an empirical assessment of the productivity of individuals and institutions in terms of service operations management (SOM) research. We reviewed five mainstream operations management journals over a 17-year time period to generate a sample of 463 articles related to service operations. The results indicate that SOM research has been growing and key contributions are being made by an array of researchers and institutions.