The emergence of service science: Toward systematic service innovations to accelerate co-creation of value

• 成果类型: Article; Proceedings Paper
• 署名作者: Spohrer, Jim; Maglio, Paul P.
• 署名单位: International Business Machines (IBM); IBM USA
• 刊物名称: PRODUCTION AND OPERATIONS MANAGEMENT
• ISSN/ISSBN: 1059-1478
• DOI: 10.3401/poms.1080.0027
• 发表日期: 2008
• 页码: 238-246
• 关键词: service science; service innovation; coproduction; value co-creation

摘要

The current growth of the service sector in global economies is unparalleled in human history-by scale and speed of labor migration. Even large manufacturing firms are seeing dramatic shifts in percent revenue derived from services. The need for service innovations to fuel further economic growth and to raise the quality and productivity levels of services has never been greater. Services are moving to center stage in the global arena, especially knowledge-intensive business services aimed at business performance transformation. One challenge to systematic service innovation is the interdisciplinary nature of service, integrating technology, business, social, and client (demand) innovations. This paper describes the emergence of service science, a new interdisciplinary area of study that aims to address the challenge of becoming more systematic about innovating in service.