The trusted general manager and business unit performance: Empirical evidence of a competitive advantage

• 成果类型: Article
• 署名作者: Davis, JH; Schoorman, FD; Mayer, RC; Tan, HH
• 署名单位: University of Notre Dame; Purdue University System; Purdue University; Baylor University; National University of Singapore
• 刊物名称: STRATEGIC MANAGEMENT JOURNAL
• ISSN/ISSBN: 0143-2095
• DOI: 10.1002/(SICI)1097-0266(200005)21:5<563::AID-SMJ99>3.0.CO;2-0
• 发表日期: 2000
• 页码: 563-576
• 关键词: trust; performance; restaurant industry; sales; profit; turnover; leadership

摘要

Employee trust for the general manager is proposed as an internal organizational characteristic that provides a competitive advantage for the firm. This paper empirically examines the relationship between trust for a business unit's general manager and organizational performance. Trust was found to be significantly related to sales, profits and employee turnover in the restaurant industry. Managers who were either more or less trusted differed significantly in perceptions of their ability, benevolence and integrity. Copyright (C) 2000 John Wiley & Sons, Ltd.