Performance feedback and productivity: Evidence from a field experiment

• 成果类型: Article
• 署名作者: Awaysheh, Amrou; Bonet, Rocio; Ortega, Jaime
• 署名单位: Indiana University System; IU Kelley School of Business; Indiana University Indianapolis; IE University; Universidad Carlos III de Madrid
• 刊物名称: PRODUCTION AND OPERATIONS MANAGEMENT
• ISSN/ISSBN: 1059-1478
• DOI: 10.1111/poms.13827
• 发表日期: 2023
• 页码: 98-115
• 关键词: distribution center; feedback content; Incentive pay; information systems; performance feedback; PRODUCTIVITY

摘要

We theorize that employees use the performance feedback they receive to reassess their beliefs about the marginal benefit of their effort, which may lead them to increase or reduce their effort. To test our model, we conduct a field experiment at the distribution center of a Fortune 500 firm where employees receive individual performance pay, and we study two types of feedback, individual and relative. The results show that employees react to feedback content in a way that is consistent with the model: They increase their effort if the information provided implies that the marginal benefit of increasing effort is high and decrease it if they learn that it is low. Moreover, performance feedback has a greater impact on the lower quantiles of the distribution of productivity.