Emotional Aperture and Strategic Change: The Accurate Recognition of Collective Emotions

• 成果类型: Review
• 署名作者: Sanchez-Burks, Jeffrey; Huy, Quy Nguyen
• 署名单位: University of Michigan System; University of Michigan; INSEAD Business School
• 刊物名称: ORGANIZATION SCIENCE
• ISSN/ISSBN: 1047-7039
• DOI: 10.1287/orsc.1070.0347
• 发表日期: 2009
• 页码: 22-34
• 关键词: emotions; STRATEGIC CHANGE; EMOTIONAL INTELLIGENCE; COLLECTIVE EMOTIONS; leadership; Emotional contagion; culture; holistic perception

摘要

This paper introduces emotional aperture, defined as the ability to recognize the composition of diverse emotions in a collective (e. g., group or business unit). We develop the thesis that a leader's ability to respond effectively to patterns of shared emotions that arise during strategic change and other emotionally turbulent organizational processes depends on the leader's ability to use emotional aperture. Additionally, we describe key cultural, psychological, and contextual enablers and impediments to achieving the necessary focus and accuracy that characterize the effective use of emotional aperture in organizations. This paper provides an initial conceptualization of how individuals can adjust their attention to group-level emotions and thus extends existing notions of emotional competencies (e.g., emotional intelligence) that have focused more narrowly on individual-level emotions.