Cultural Molding, Shielding, and Shoring at Oilco: The Role of Culture in the Integration of Routines

• 成果类型: Article
• 署名作者: Bertels, Stephanie; Howard-Grenville, Jennifer; Pek, Simon
• 署名单位: Simon Fraser University; University of Cambridge
• 刊物名称: ORGANIZATION SCIENCE
• ISSN/ISSBN: 1047-7039
• DOI: 10.1287/orsc.2016.1052
• 发表日期: 2016
• 页码: 573-593
• 关键词: ROUTINES; routine integration; ORGANIZATIONAL CULTURE; strategies of action; cultural strategies; culture

摘要

We explore how organizational culture shapes an organization's integration and enactment of an external routine that is not a cultural fit. Attending to employees' use of culture as a repertoire of strategies of action, we found that the use of familiar cultural strategies of action shaped the routine's artifacts and expectations even before it was performed, a process we call cultural molding. Subsequently, employees drew differently on cultural strategies of action as they performed the routine, generating patterns of workarounds or hindered performances. In response to these patterns, they undertook additional cultural work to either shield their workarounds and protect them from scrutiny or shore up hindered performances. We contribute to the routine dynamics literature by highlighting the effortful cultural work involved in integrating coveted routines, furthering our understanding of routines as truces and the embeddedness of routines.