The Theory and Measurement of Expertise-Based Problem Solving in Organizational Teams: Revisiting Demonstrability

• 成果类型: Article
• 署名作者: Bonner, Bryan L.; Shannahan, Daniel; Bain, Kristin; Coll, Kathryn; Meikle, Nathan L.
• 署名单位: Utah System of Higher Education; University of Utah; Northern State University; Rochester Institute of Technology; University of Notre Dame
• 刊物名称: ORGANIZATION SCIENCE
• ISSN/ISSBN: 1047-7039
• DOI: 10.1287/orsc.2021.1481
• 发表日期: 2022
• 页码: 1452-1469
• 关键词: groups; teams; expertise; decision making; performance; POWER; status; demonstrability

摘要

The current paper revisits and builds upon task demonstrability, which defines the criteria necessary for groups to choose a correct response if any member prefers that response. We identify boundary conditions of the current conceptualization of task demonstrability with respect to its use in understanding modern organizational teams. Specifically, we argue that, in its current form, task demonstrability is not optimally suited to studying ongoing teams in which member expertise varies and teams work to complete complex multifaceted tasks. To address this issue, we provide a revisited perspective on demonstrability. We specify the nomological network of revisited demonstrability and recast each of its criteria in a form that preserves the original intent of the construct, but has broader applicability, particularly to organizational contexts. We then discuss theoretical implications and managerial applications of the construct. Finally, noting that there is no standard assessment tool for demonstrability (original or revisited), we develop and validate a measure to facilitate future research.