RECONCEPTUALIZING PSYCHOLOGICAL CLIMATE IN A RETAIL SERVICE ENVIRONMENT - A MULTIPLE-STAKEHOLDER PERSPECTIVE
成果类型：
Article
署名作者：
BURKE, MJ; BORUCKI, CC; HURLEY, AE
署名单位：
Tulane University; New York University
刊物名称：
JOURNAL OF APPLIED PSYCHOLOGY
ISSN/ISSBN：
0021-9010
DOI：
10.1037/0021-9010.77.5.717
发表日期：
1992
页码：
717-729
关键词：
摘要：
Confirmatory factor analyses of a priori models of psychological climate were conducted with data collected from 18,457 sales personnel in 567 stores in five regions of a national retail organization. The results provide good support for viewing employee work-climate perceptions as composed of two higher order factors-concern for employees and concern for customers. These higher order factors are posited to reflect employees' cognitive appraisals of the behavior of agents toward (a) employees' well-being in the organization's internal environment and (b) the well-being of other organizational constituencies or stakeholders (e.g., customers) in the task environment, respectively. The implications of a multiple-stakeholder perspective for extending notions of psychological climate are discussed.
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