Conflict across organizational boundaries: Managed care organizations versus health care providers
成果类型：
Article
署名作者：
Callister, RR; Wall, JA Jr
署名单位：
Utah System of Higher Education; Utah State University; University of Missouri System; University of Missouri Columbia
刊物名称：
JOURNAL OF APPLIED PSYCHOLOGY
ISSN/ISSBN：
0021-9010
DOI：
10.1037//0021-9010.86.4.754
发表日期：
2001
页码：
754-763
关键词：
摘要：
This research examined conflicts that occur across organizational boundaries, specifically between managed care organizations and health care providers. Using boundary spanning theory as a framework, the authors identified 3 factors in the 1st study (30 interviews) that influence this conflict; (a) organizational power, (b) personal status differences of the individuals handling the conflict. and (c) their previous interactions. These factors affected the individuals' behavioral responses or emotions. specifically anger. After developing hypotheses, the authors tested them in a 2nd study using 109 conflict incidents drawn from 9 different managed care organizations. The results revealed that organizational power affects behavioral responses. whereas status differences and previous negative interactions affect emotions.
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