Profiling active and passive nonrespondents to an organizational survey.

• 成果类型: Article; Proceedings Paper
• 署名作者: Rogelberg, SG; Conway, JM; Sederburg, ME; Spitzmüller, C; Aziz, S; Knight, WE
• 署名单位: University of North Carolina; University of North Carolina Charlotte; Connecticut State University System; Central Connecticut State University; University System of Ohio; Bowling Green State University; University of Houston System; University of Houston; University of North Carolina; East Carolina University; University System of Ohio; Bowling Green State University
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/0021-9010.88.6.1104
• 发表日期: 2003
• 页码: 1104-1114

摘要

In this field study (N = 405) population profiling was introduced to examine general and specific classes of nonresponse (active vs. passive) to a satisfaction survey. The active nonrespondent group (i.e., purposeful nonresponders) was relatively small.(approximately 15%). Active nonrespondents, in comparison with respondents, were less satisfied with the entity sponsoring the survey and were less conscientious. Passive nonrespondents (e.g., forgot); who represented the majority of nonrespondents, were attitudinally similar to respondents but differed with regard to personality. Nonresponse bias does not appear to be a substantive concern for satisfaction type variables-the typical core of an organizational survey. If the survey concerns topics strongly related to Conscientiousness and Agreeableness, the respondent sample may not be representative of the population.