Episodic processes in emotional labor: Perceptions of affective delivery and regulation strategies

• 成果类型: Article; Proceedings Paper
• 署名作者: Beal, Daniel J.; Trougakos, John P.; Weiss, Howard M.; Green, Stephen G.
• 署名单位: Rice University; Purdue University System; Purdue University; Purdue University System; Purdue University
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/0021-9010.91.5.1053
• 发表日期: 2006
• 页码: 1053-1065
• 关键词: emotion regulation; EMOTIONAL LABOR; AFFECTIVE DELIVERY; episodic processes; negative emotion

摘要

This study examined emotional labor processes from a within-person, episodic framework. The authors hypothesized that the influence of negative emotions on affective delivery would be lessened by regulation strategies for supervisor perceptions but not self-perceptions. In addition, difficulty maintaining display rules was hypothesized to mediate the relation between negative emotions and self-perceptions of affective delivery. Finally, the influence of surface acting strategies on these processes as well as correlations with individual differences was investigated. Hypotheses were tested using ecological momentary assessment of a sample of cheerleading instructors. Results suggest that surface actors can regulate emotions effectively on an episode-to-episode basis but find the episode more difficult. In addition, surface actors exhibit more general tendencies to devalue themselves and experience fewer positive emotions.