The impact of financial and nonfinancial incentives on business-unit outcomes over time

• 成果类型: Article
• 署名作者: Peterson, SJ; Luthans, F
• 署名单位: University System of Ohio; Miami University; University of Nebraska System; University of Nebraska Lincoln
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/0021-9010.91.1.156
• 发表日期: 2006
• 页码: 156-165
• 关键词: financial incentives; nonfinancial incentives; business unit outcomes; performance management; fast food industry

摘要

Unlike previous behavior management research, this study used a quasi-experimental, control group design to examine the impact of financial and nonfinancial incentives on business-unit (21 stores in a fast-food franchise corporation) outcomes (profit, customer service, and employee turnover) over time. The results showed that both types of incentives had a significant impact on all measured outcomes. The financial incentive initially had a greater effect on all 3 outcomes, but over time, the financial and nonfinancial incentives had an equally significant impact except in terms of employee turnover.